Cookie Policy

1.What Are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. They are widely used to make websites work efficiently and to provide information to the site owners. Cookies allow our site to remember your actions and preferences (such as login, language, and other display preferences) over a period of time, so you don’t have to re-enter them whenever you come back to the site or browse from one page to another. They also help us understand how our site is being used and enable certain features and content.

In addition to cookies, we may use other tracking technologies like web beacons (tiny graphic images embedded on pages or emails) or pixels and local storage. For simplicity, this Cookie Policy refers to all of these as “cookies.” These technologies serve similar purposes as cookies, such as counting users who have visited a page or opened an email, or storing small bits of data locally in your browser to remember your preferences.

2.Cookies We Use and Their Purposes

We categorize the cookies we use on the Harmonic website by their purpose. The main types of cookies that may be set when you visit our site are described below.

Strictly Necessary Cookies: These cookies are essential for the operation of our website and platform. They enable core functionality such as user authentication, account login sessions, and security. Without these cookies, services you have asked for (like accessing secure account areas or making payments) cannot be provided. They do not gather information about you for marketing or remember where you have been on the internet. Because they are necessary for the website to function, they are placed based on our legitimate interest and do not require user consent. You can still block them via browser settings, though doing so may break certain features of the site.

Functional (Preferences) Cookies: These cookies allow our website to remember choices you make and provide enhanced, more personal features. For instance, if our site offers live chat support or remembers your language or region preference, functional cookies are used to recall those settings. They are not strictly necessary, but they enhance your experience by personalizing content and interactions. We may ask for your consent to use certain functional cookies, especially if they are provided by third parties. If you do not allow these cookies, some or all of these services may not function properly.

Analytics and Performance Cookies: We use analytics cookies to collect information about how visitors use our website, for example, which pages are visited most often, how users move around the site, and whether they encounter errors. This helps us improve how our website works and measure the effectiveness of our content. For example, we might use Google Analytics or HubSpot cookies. We treat these as non-essential and will ask for your consent before placing them. Data collected is typically aggregated and not intended to identify you personally. If you opt out of analytics cookies, your visits will not be tracked in our analytics tools.

Advertising and Marketing Cookies: Harmonic is not an advertising platform, but we may use a limited number of marketing cookies to promote our services and measure campaign effectiveness. These record your visits to our site, the pages you have viewed, and the links you have followed, and may track your browsing across other sites to show you relevant ads (for example, via the Facebook Pixel or Google Ads cookies). We only deploy advertising cookies with your consent. If you do not accept these cookies, you will experience less targeted advertising from us.

Third-Party Cookies and Tools: Some cookies on our site are placed by third parties on our behalf, such as Google Analytics and HubSpot. Similarly, if we embed a YouTube video or a social media sharing plugin, those services may set their own cookies. We do not control third-party cookies; the respective providers are responsible for them. We recommend you read the privacy and cookie policies of those third parties for information on their data practices.

Cookie Duration: Some cookies are “session cookies” which are temporary and deleted when you close your browser. Others are “persistent cookies” which remain on your device for a set period or until you delete them. Some may expire after a few days, while others might last several months. We provide details of cookie lifespans in our cookie consent tool on the website.

3.Legal Basis for Cookies (Consent and Legitimate Interests)

Under GDPR and ePrivacy laws, we classify strictly necessary cookies as those that do not require prior consent because they are needed for the service you expressly request (e.g., to log in or make a payment). We rely on our legitimate interest in ensuring our site functions properly as the legal basis for using these necessary cookies.

For all other types of cookies (functional, analytics, advertising), our legal basis is your consent. We will not set or use these cookies unless you have given us permission via the cookie banner or settings. On your first visit, no non-essential cookies will fire until you choose your preference. You can change your mind at any time, and we keep a record of your consent choices as required by law.

You have the right to withdraw consent for non-essential cookies at any time. Withdrawing consent will not affect the lawfulness of data collected while the consent was active, but it will stop further data collection by those cookies.

4.Your Cookie Choices and How to Manage Cookies

Cookie Consent Tool: We provide a cookie consent banner and preference center on our site (visible on first visit, and always accessible via a “Cookie Settings” link in the website footer). This tool allows you to accept or reject different categories of cookies, except strictly necessary ones, which are always enabled. If you want to change your selection later, simply revisit the Cookie Settings link, and we will honor your most recent preferences.

Browser Settings: In addition to our site’s controls, you can manage cookie storage through your web browser settings. Most browsers (Chrome, Firefox, Safari, Edge, etc.) allow you to:

• View and delete cookies on a per-site basis
• Block third-party cookies (cookies set by domains other than the one you’re visiting)
• Block all cookies from being set
• Receive notifications when a cookie is about to be set, allowing you to accept or decline it

5.Do Not Track and Opt-Out Tools

Do Not Track (DNT): Some browsers have a “Do Not Track” feature that signals you do not want to be tracked. Our site responds to cookie consent rather than DNT signals, because there is not yet a standard for how DNT requests should be interpreted. We recommend using the cookie controls described above for the most effective way to manage your preferences.

Opt-Out of Analytics and Advertising: If you wish to opt out of Google Analytics across all websites, Google provides an opt-out browser add-on you can install. For interest-based advertising, you can visit the Network Advertising Initiative’s opt-out page or Your Online Choices (EU) to opt out of many ad networks.

Keep in mind that if you disable cookies in your browser, it may affect the functionality of our site and others. Essential functions (like staying logged in) often rely on cookies, so blocking them might impair your experience.

6.Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will post any changes on our website with an updated effective date. If the changes are significant, we may provide a more prominent notice or seek your consent where required. We review and update this policy regularly, at least every 6–12 months or whenever we introduce new cookies.

7.Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us by email at [email protected]. You can also find more information about how we process personal data, and your rights, in our Privacy Policy.

By using the Harmonic website, you acknowledge that you have read and understood this Cookie Policy.