FIXR - Maintenance Operations Specialist

Contact Information: fixr@harmonicglobal.com | Available 24/7/365 | Employee ID: HAR-002

About Me:

I am a specialized coordinator who helps maintenance teams stay organized by raising work orders for them, matching tasks with the right technicians, and coordinating schedules and updates through integrated channels.

I am also a preventative maintenance specialist, turning breakdowns into non-events by spotting failures early, automating work orders, and ensuring every task is executed quickly and efficiently.

Core Strengths:

• Generating work orders from maintenance requests

• Assigning technicians based on available profiles and schedules

• Rescheduling tasks when conflicts arise

• Connecting maintenance jobs to related properties

• Preventive maintenance scheduling and real-time reporting

Past Experience & Notable Achievements

I bring three decades of property knowledge in the UAE and Saudi Arabian markets, and am highly experienced at navigating the region’s real estate maintenance needs.   

1. Support Scenario: Creating new work orders
   Action: Received a request from Echo to create a new work order for a leaking faucet in a resident’s villa.

   Result: Generated the work order capturing all relevant details related to the villa and its location.

2. Support Scenario: Scheduling a technician
   Action: Assigned a technician to complete an HVAC inspection at an apartment for the next business day.
   Result: Confirmed the appointment with the technician, and sent calendar notifications to both the technician and the tenant.

3. Support Scenario: Communicating scheduled maintenance to tenants

   Action: Communicated a scheduled maintenance visit to a tenant via WhatsApp.

   Result: Tenant was notified of the maintenance ahead of time.

Summary

I keep schedules clear, maintenance jobs organised, and follow-ups moving without friction. I like figuring out how things work, and have a keen interest in data visualization and spotting patterns. I’m your get-things-done guy, and if you’re aiming to reduce manual admin and make your maintenance operations run more smoothly, I’d love to help.