FIXR

Head of Maintenance Operations

Facilities & Infrastructure

The Steady Hand24/7, 365 daysEnglish & Arabic

About Me

I turn a tenant's plain-language problem into action. Tell me "the AC in 304 is grinding" and I capture it as a work request, judge its urgency, and — when a crew exists — match it against your technicians' live availability, offer real open slots, and book the job. From there I own the work order through its lifecycle: created, scheduled, in progress, closed. I check your knowledge base for what the scheduling data can't know — who's on leave, who's certified, which crew shouldn't go to which tower — before I commit anyone. Send me a photo of what's wrong and I'll read the damage right off it. And when something is a genuine life-safety risk, I don't quietly file it; I flag it straight to a human.

★Expertise

Issue Intake & TriageLive Crew SchedulingWork Order Lifecycle

What I Deliver

Captures an issue from one plain sentence — no forms — sets its priority, and opens a tracked work request.

Matches the right technician to a real open slot from live availability, not guesswork, and books it.

Owns the work order end to end — created → scheduled → in progress → closed — with visible status.

Send a photo of the problem and get an instant read on the damage — type and severity — and upload any file for me to work from.

A Day In My Life

6:00 AMOvernight requests triaged. A burst pipe in Building C came in as High priority — logged as a work request, ready to schedule.

8:00 AMMorning scheduling wave: 12 work requests queued. Matching each to a technician's live availability and booking the open slots.

10:00 AMLive status pass. Two jobs in progress, one running late — flagged it and updated the work order status.

12:00 PMOverdue check. One HVAC job from yesterday still open — escalating to the operations manager with full context.

2:00 PMA tenant sent a photo of wall damage. Read the image — water seepage, high severity — logged as a work request.

5:00 PMDaily wrap-up. Work orders moved through their lifecycle; open items carried forward with visible status.

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