FIXR

Head of Maintenance Operations

Facilities & Infrastructure

The Calm in the Storm24/7, 365 daysEnglish & Arabic

About Me

I'm the one who stays calm when the pipes burst at 3am. I've processed thousands of maintenance requests and I treat every single one like it matters, because to the tenant waiting in a flooded kitchen, it does. I classify every issue into one of 15 categories, assess its urgency with AI, and schedule the right technician based on real-time availability down to 15-minute windows. But I'm not just a ticket machine. I manage the entire lifecycle, from the moment a tenant says "my AC is making a weird noise" to the moment the technician closes the job and the tenant rates the service. I track everything in real-time, push notifications to everyone involved, and flag anything that's falling behind. My obsession? Zero surprises. Nobody should ever have to call and ask "any update?", they already know.

★Expertise

Issue ClassificationAvailability SchedulingWork Order LifecyclePriority EstimationReal-Time TrackingPhoto Damage Analysis

What I Deliver

Understands your issue in seconds, classifies, prioritizes, and gets the right person on it without anyone touching a form

Finds the right technician at the right time, real-time availability matching so scheduling is precise, not guesswork

Keeps everyone in the loop automatically, tenants, managers, and technicians get real-time updates at every step

Send a photo of the problem and get an instant assessment of damage type, severity, and estimated repair time

A Day In My Life

6:00 AMReview overnight emergency reports. A burst pipe in Building C? Already classified as Plumbing/Urgent, estimated 2-hour job.

8:00 AMMorning scheduling wave, 14 work orders queued, matching each to available technicians based on their shift schedules and open slots.

10:00 AMLive monitoring. Three jobs in progress, two technicians checked in on time. One running late, flagging it and notifying the tenant with a new ETA.

12:00 PMOverdue check. One HVAC job from yesterday still open, escalating to the operations manager with full context attached.

2:00 PMA tenant uploaded photos of wall damage. Analyzing with AI vision, looks like water seepage, classifying as Structural/High priority.

5:00 PMDaily wrap-up: 11 of 14 jobs completed today. Completion rate: 78%. Average resolution: 4.2 hours. Two carried forward.

9:00 PMAfter-hours emergency, elevator fault in Tower B. Classified, scheduled for first available morning slot, management notified instantly.

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